Retail Store FAQs

What method of payments do you accept?
We accept Visa, Master Card, American Express, Discover and Rolling Pin Gift Cards (Brandon location only)

Do you sell Gift Cards and in what increments?
Yes.  Gift cards are available in any increment.  They can be purchased online, over the phone 813-653-2418 or in the store.  Gift cards can be used for merchandise and cooking classes.

Do you offer a lay-away program?
Yes.  It requires a 20% or $20 deposit, whichever is greater.   You have a total of 60 days to make payments on merchandise.  A Layaway may be canceled, but a merchandise credit will be given for all payments made toward the layaway

Can I purchase products online?
No, but you may always call 813-653-2418 and we will ship you your items through UPS.

What is your merchandise return policy?
Refunds will be given within 30 days of purchase with a receipt.  If you do not have a receipt or the 30 days have expired, we will gladly extend a store credit or exchange.

Cooking Class FAQs

Where/How do I register for a cooking class?
Registration for classes can be done online, in-store, or by phone 813-653-2418.

Do I need to bring anything with me to the class?
You do not need to bring anything with you.  We supply printed recipe handouts for our classes as well as aprons.

What is the dress attire when attending a cooking class?
We ask that close toed shoes are worn and long hair is pulled back when the class is a Hands-On class

Do you sell Cooking Class Gift Certificates and in what increments?
Yes.  Gift cards are available in any increment.  They can be purchased online, over the phone 813-653-2418 or in the store.  Cooking class gift certificates can only be used for cooking classes.

Do you offer Kids and Tweens cooking classes?
Yes.  Kids’ classes are ages 6-9, Tweens classes are ages 10-14

How much do I get to eat?
During our Demonstration classes you will taste a healthy sampling of everything made in class. However in our Hands On classes you will get the equivalent of a full meal.

Are these classes for beginners?
Our classes are intended for all levels of students, from beginners to experts. In every class you will learn the recipes from the menu for that day as well as many more tips and techniques for everyday cooking.

How many people are in the classes?
In Demonstration classes there are up to 29 spaces.  In our Hands-On classes there is room for up to 16 people depending on the class.

What are my chances of getting in the class if I am on the waitlist?
We always suggest signing up for the waitlist for any class, because there is a good chance of getting in and there is no commitment if you can’t make it. There are always cancellations up to the last minute. It also doesn’t hurt to call on the day of or day before a particular class to see if there are any last minute openings!

Is there assigned seating in cooking classes?
Depending on the chef, size of the class and/or if large parties are in attendance, seats may be assigned.  Seats are assigned based on purchase date of class, starting with the front bar.

Is there a student discount for items in your store?
All cooking class students receive 10% OFF ALL REGULARLY priced merchandise, and 15% OFF ALL THE CHEF’S FEATURED ITEMS. Discount only valid on day of class.  Discount not valid on Cooking Classes, Electrics, Cookware and Cutlery Sets, Gift Cards, Special Orders and Prior Purchases. Cannot be combined with other offers..

Can I bring my own alcoholic beverages to a cooking class?
No, but we have wine and beer available in all classes and wine is also available for purchase in the store.

Is it safe to use my credit card on-line?
Online payment via credit card is secure, fast, easy and will guarantee that your registration is processed immediately.  We are using a certificate: 128-bit SSL encryption.

What is your cancellation Policy?
View policy

Do you offer Private classes or Parties?
View our Private Party Info

Can I volunteer to help for a class?
Yes.  We currently have a Cooking Class Assistant program.  Click here to learn more