Retail Store FAQs
What method of payments do you accept?
We accept Visa, Master Card, American Express, Discover and Rolling Pin Gift Cards
Do you sell Gift Cards and in what increments?
Yes. Gift cards are available in any increment. They can be purchased online, over the phone 813-653-2418 or in the store. Gift cards can be used for merchandise and cooking classes.
Do you offer a lay-away program?
Yes. It requires a 20% or $20 deposit, whichever is greater. You have a total of 60 days to make payments on merchandise. A Layaway may be canceled, but a merchandise credit will be given for all payments made toward the layaway
Can I purchase products online?
Not currently, but you may always call 813-653-2418 and we will ship you your items through UPS.
What is your merchandise return policy?
Refunds will be given in the form of original payment within 30 days of purchase with a receipt. If you do not have a receipt or the 30 days have expired, we will gladly extend a store credit or exchange.
Cooking Class FAQs
Where/How do I register for a cooking class?
Registration for classes can be done online, in-store, or on over the phone 813-653-2418.
Do I need to bring anything with me to the class?
You do not need to bring anything with you. We supply printed recipes for our classes as well as aprons.
What is the dress attire when attending a cooking class?
We ask that closed-toe shoes are worn and shoulder-length hair is pulled back when the class is a Hands-On class
Do you sell Cooking Class Gift Certificates and in what increments?
Yes. Gift cards are available in any increment. They can be purchased online, over the phone 813-653-2418 or in the store. Cooking class gift certificates may only be used for cooking classes. These are great as a gift when you do not know the recipients schedule or class desired.
Do you offer Kids and Tweens cooking classes?
Yes. Kids’ classes are ages 6-9, Tweens classes are ages 10-14. These classes are offered monthly. Kids/Tweens Summer and Holiday Camps are also available.
How much do I get to eat?
During our Demonstration classes you will taste a healthy sampling of everything made in class. However in our Hands On classes you will get the equivalent of a full meal. Many guests of both style classes choose to being To-Go containers to bring home some of their portion of the meal.
Are these classes for beginners?
Our classes are intended for all levels of students, from beginners to experts. In every class you will learn the recipes from the menu for that day as well as many more tips and techniques for everyday cooking. Feel free to ask questions and to share your experiences. We all love to learn.
How many people are in the classes?
In Demonstration classes there are up to 32 spaces. In our Hands-On classes there is room for up to 16 people depending on the class. We have 5 monitors and 3 cameras to capture all of the action.
What are my chances of getting in the class if I am on the waitlist?
We always suggest signing up for the waitlist for any class, because there is a good chance of getting in and there is no commitment if you can’t make it. There are always cancellations up to the last minute. It also doesn’t hurt to call on the day of or day before a particular class to see if there are any last minute openings!
Is there assigned seating in cooking classes?
Depending on the chef, size of the class and/or if large parties are in attendance, seats are assigned. Seats are assigned based on purchase date of class, starting with the front center island. If you have a preference or if your are requesting to be seated with other guests, please indicate this during regitration checkout. Send a comment on your order and will ATTEMPT to honor your request.
Is there a student discount for items in your store?
All cooking class students receive 10% OFF all merchandise, including promotional items and Sale items. Big Green Eggs and Merchandise are NOT included in this discount. Discount only valid on day of class. Discount not valid on Cooking Classes, Gift Cards, Special Orders and Prior Purchases. Additionally, they cannot be combined with other offers..
Can I bring my own alcoholic beverages to a cooking class?
No, but we have wine and beer available in all classes and wine is also available for purchase in the retail the store. Consult a sales associate or our Wine Specialist if you are interested in purchasing other wines for pairing with your meal.
Is it safe to use my credit card on-line?
Online payment via credit card is secure, fast, easy and will guarantee that your registration is processed immediately. We are using a certificate: 128-bit SSL encryption. NO ONE at the retail store or cooking school has access to your credit card information. We do not store or maintain credit card information.
What is your cancellation Policy?
Do you offer Private classes or Parties?
View our Private Party Info
Can I volunteer to help for a class?
Yes. We currently have a Cooking Class Assistant program. Click here to learn more.